HMRC digital has been recognised in the Heroes of Accessibility awards for our sustained efforts in creating inclusive IT services that can be used by disabled people. This prestigious international accolade was due in no small part to the leadership, determination and personal experiences of Chris Moore, HMRCs digital accessibility champion.
Chris, who is deaf, blind and a screen reader user, became digital accessibility champion in HMRC Newcastle Digital Delivery Centre, in 2014. Since then he's provided accessibility awareness training to more than 150 people, created an accessibility and usability checklist and supported colleagues by answering accessibility questions.
Chris said “One in five people have a disability or become disabled later in life, so if our services are not accessible, we are discriminating against 20% of our customers. There are also business benefits in making things inclusive, as it costs the tax payer more when HMRC deals with customers over the phone or in writing, compared to them using our digital channels.
Here Chris talks about his motivation for championing accessibility for all when he accepted the award on behalf of the HMRC customers who have benefited from his work.
The awards were sponsored by Knowability, a not-for-profit organisation based in Austin, Texas.
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