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Thinking about the past, planning for the future: Introducing Jacky Wright

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Three weeks into a public sector career may seem a touch early for reflection, but I have already found myself thinking about what it means to be a senior leader in the Civil Service as I settle into my new role.

For those who don’t know me, I am Jacky Wright, HMRC’s new Chief Digital and Information Officer. I have come to government following a private sector career that has spanned a variety of roles, companies, and locations, but if my first two weeks have taught me anything, it is that nothing can really prepare you for life at the heart of the UK public sector.

It’s already clear to me that I have landed at an extremely exciting time for digital and technology in HMRC, and can see the organisation is eager to innovate and create game-changing next-generation public services. Having met the people who will drive forward this work, I am confident we have the skills, knowledge, and leadership to deliver our vision, and I am truly privileged to have the opportunity to be at the helm of such a committed team. Thank you to those who have welcomed me on board.

Starting my new role during Black History Month, which ran throughout October, was particularly significant for me. I was honoured to be named as part of Powerlist’s Top 100 most influential people of African or African-Caribbean heritage in the U.K. earlier in the month, and am pleased that there is now a woman of colour participating in HMRC’s senior-level decision making. I hope my appointment shows that no individual should feel discouraged from aspiring to lead, regardless of race, gender, class, or upbringing.

I have spent the most recent part of my career thinking about Accessibility and how we build digital services that can be used by all regardless of their individual needs. I want to continue that here, not just in the services we build for the public, but in the career pathways we create for individuals from all backgrounds, which will ensure we have a diverse group of voices shaping HMRC’s decision-making in years to come.

Whether as a member of HMRC’s Executive Committee, as its Disability Champion, or as a colleague in the corridor, I want to create an environment that encourages us all in HMRC to think big and speak up. Right now I am a blank slate, ready to listen to the people I meet as I travel to our offices across the country. I look forward to listening and absorbing, and will blog again soon with more about what I’ve learnt and what’s topping my agenda for the first few months.

Jacky Wright, Chief Digital & Information Officer


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