Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …
'We're here to develop policy in a more open, data-driven, digital and user centred way' Head of Policy Lab Faye Churchill explains...
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
We've been shortlisted in Digital Leaders of the Year Awards 2018 in the category of 'Cyber Resilience Innovation'. Donald Wooller tells us about the innovative work the team do.
We are one of only ten teams worldwide to achieve this standard...
With a whole range of digital forums, webinars and online tools...
Having translated over 1 million words into Welsh in the last year alone, the Welsh Language unit are looking for more translators to join their team...
User Researcher Megan Lynn has helped create a new way to find and manage volunteers to test our digital services...
New SMS, our HMRC app and more made 2017 our most digital tax credit peak so far. Angela MacDonald, Director General of Customer Services explains...
The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.