I’m very excited to tell you that last night the Personal Tax Account (PTA) won Digital Project of the Year at the annual UK IT Industry Awards, one of the most highly regarded in the IT calendar. Such an amazing …
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but moving to digital has of course also meant
The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.