Back in May 2022 following the huge success of the Mindsets Global Accessibility Awareness Day session which was ran by us, the Mindsets team at HMRC, there has been a lot of interest from across government to share more detail …
"Without data, you're just another person with an opinion", W. Edwards Deming I’m Yvie Tracey, the Product Manager on the HMRC Experimentation team and I work alongside Manjot Jaswal, our Quantitative User Researcher and Tim Bryan, our Senior Front End …
19 May 2022 marks the eleventh Global Accessibility Awareness Day (GAAD), a day dedicated to raising awareness around accessibility in the digital world. The purpose of GAAD is to get everyone talking, thinking and learning about digital access, inclusion and …
HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems. We introduced it as an alternative to paying tax with a debit card or corporate credit card. It has the …
I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …
I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …
In Services Week we shared with x-Gov colleagues what we've learned in delivering user-centred services. Find out more...
Taking a year out of university to work in digital, Muhammad Mota talks about what he's been up to and what he's learnt...
David Nearney from the HMRC Research Services team gives an update on their work to build a database of real users who help us test our services...
Technical Delivery Manager Ben Conrad has written a short blog about the Multi Digital Tax Platform teams first Hack Day...