Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but moving to digital has of course also meant
The Needs Enhanced Support (NES) team at HMRC are using digital technology to tailor-make services for customers who can’t access our services using our standard channels.
It’s National Apprenticeship Week, so what better time to blog about our experience so far as HMRC Digital Apprentices. We’re a group of 9 Software and Test Engineer Apprentices working in the HMRC Digital Delivery Centre, Newcastle.
Hi, I’m Steve Rowlands, Deputy Director for Digital Operations and I’m thrilled to be blogging about a major award success for HMRC Digital. HMRC multi-channel digital tax platform has won Digital Project of the Year in the ‘Project Excellence’ category …