My name is Marc Belle. I work on the HMRC mobile app team as an interaction and product designer. It’s been nearly two and a half years since we released the HMRC Mobile App Design System. All public sector apps …
All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...
Stuart Penny from HMRC's Policy Lab discusses the work the team has being doing to understand and measure the positive effect they have on policymaking.
David Nearney from the HMRC Research Services team gives an update on their work to build a database of real users who help us test our services...
Designing for an app is different to just making the web mobile responsive. Marc Belle talks about his team's work to include the native app in GOV.UK design guidance
User Researchers Christine Hardy and Richard Watts explain designing and conducting an experiment to test the effectiveness of webchat
'We're here to develop policy in a more open, data-driven, digital and user centred way' Head of Policy Lab Faye Churchill explains...
Our digital forms team have produced a new tool, Gforms, helping customers move from paper to online submissions...
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams
'Time doesn't stand still in the digital world'. Customer Relationship Manager, Ian Hall explains how we decommissioned our Electronic Data Interchange...