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User research

Introducing User Research in Content Design

Posted by: , , , and , Posted on: - Categories: General, User research

We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …

How HMRC user researchers stay at the top of their game

Posted by: , Posted on: - Categories: Digital services, Digital Skills, Digital workplace, General, Innovation, User research
Colleagues working around laptops

I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …

'Make sure everyone can use the service'

A man wearing blackout glasses and with his arms weighted by bags is trying to use an HMRC online service

All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...