"Without data, you're just another person with an opinion", W. Edwards Deming I’m Yvie Tracey, the Product Manager on the HMRC Experimentation team and I work alongside Manjot Jaswal, our Quantitative User Researcher and Tim Bryan, our Senior Front End …
19 May 2022 marks the eleventh Global Accessibility Awareness Day (GAAD), a day dedicated to raising awareness around accessibility in the digital world. The purpose of GAAD is to get everyone talking, thinking and learning about digital access, inclusion and …
We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …
I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …
User researcher Gruffydd Owain Weston reflects on the recently held (virtual) 3rd annual HMRC User Research conference...
Find out how HMRC is aiming to become a leader in accessibility by providing inclusive, accessible and usable services by default
Applications for our Sept 2020 Industrial Placements are open. Read Matt Smiths inspirational story....
In a department as big as ours it's important to keep up with the latest ideas. Here's how our User Research community did just that at #ResCon2019...
All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...
David Nearney from the HMRC Research Services team gives an update on their work to build a database of real users who help us test our services...