June Smith is the Learning and Capability Lead in the Benefits and Credits Operations team – part of HM Revenue and Customs’ (HMRC) Customer Services Group.
My Civil Service career started quite ordinarily enough as I applied for and started an admin role straight from school aged 18 in the Department for Work and Pensions.
I relocated to Leicester as an Admin Officer (AO) and worked in various roles from working on the public reception, to interviewing 16 and 17 years olds in severe hardship, processing claims to benefit and behind the scenes as the office cashier and stockholder (in the days when giros were handwritten!).
I remain very grateful for being able to take a career break when I had my children and for the opportunity when I came back to work family friendly hours. It greatly helped me to invest in my career while bringing up my 3 kids.
Following my career break I worked, still as an AO, on the job-seekers allowance processing team which provided my first opportunity to deputise at the next level as a team leader. You learn fast about the dos and don’ts of being a manager and I can honestly say that now, after over 25 years of managing teams in various roles and levels, it is one aspect of my job I enjoy most.
The first time I went for promotion to Executive Officer (EO) grade I didn’t pass the interview. My confidence was knocked as I had been effectively doing the job but one the best pieces of advice I had and can now give, is ask for and act on feedback. I was able to put this into practice and next time the opportunity came I applied again and got the job.
I left DWP and moved to HMRC (and to the West Midlands) a few years later, when I was successful in another promotion exercise. I was an operations manager in a Customer Service Contact Centre where I led teams of up to 100 colleagues. It was a fast-paced working environment which helped to develop my performance and management skills further. I really enjoyed this role and was able to work towards a leadership and management qualification within the Operational Delivery Profession.
I took the opportunity to take a level move on a 12-month secondment to work in HR as part of their capability team. There I learned a new approach in developing people and in particularly managers as I worked to create and deliver management programmes across the UK. I found that I had a natural ability in this area and thoroughly enjoyed the experience and the role. When a permanent post came up in the team, I jumped at it and in total spent 5 years learning my Learning & Development (L&D) trade which included completing a level 5 CIPD HR qualification and delivering several capability projects and initiatives across HMRC’s Customer Services Group and securing another promotion.
I then took the chance of another sideways move to gain experience and insight into a different area of HR working in a Business Partnering Team. I realised I’d missed and enjoyed working directly with HMRC’s customer facing teams and was able to bring my L&D experience into the role to good effect by designing and delivering a colleague wellbeing virtual conference.
So, all of this takes me to my current role in which I gained permanent promotion at Senior Leadership level following another spell in a temporary position. I can honestly say that I love my job, it’s the best of both worlds for me in that I’m using my talents, skills, experience and learning to build capability and develop colleagues to manage and deliver customer service excellence for HMRC. I’ve also gained another qualification as an accredited coach to support my new role, making the most of our departments learning offer.
My path to senior leadership level may seem like a long one (over 30 years), partly by design in having a career break early on and guided by the opportunities available at the time. My career journey has also been mainly experiential but learning and qualifications have played a big part and without doubt have helped me get to where I am today.
I’m grateful for the opportunities that have helped shape my career to be the best fit for me and which makes the best use of my skills for the department and others.
Top tips
Be the best you can be to deliver your role.
Seek opportunities to work at the next level to develop your skills.
Make the most of learning opportunities to optimise your professional skill set.
Don’t be opposed to sideways moves along the way to discover what may or may not suit you.
Don’t give up, if I can do it, so can you!
A career in your hands
At HMRC, we offer a variety of professions and opportunities for you to develop yourself personally and professionally.
Visit HMRC-Learning and development | Civil Service Careers (civil-service-careers.gov.uk) to find out what programmes we have on offer to help you progress in your career.
To discover our current vacancies and to apply, visit Civil Service Jobs.
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I started my career in HMRC in 2007 and like many others in the department, my first role was an Assistant Officer (AO) in the contact centre handling Tax Credit calls. I graduated from Warwick University with a BSc in Psychology and initially I saw the role within HMRC was a temporary one.
I was then promoted and gradually worked my way up to an Senior Officer (SO) Technical Lead within Counter Avoidance. I decided to stay within HMRC due to the diversity of careers and the work life balance offered.
In June 2019 I went off on maternity leave with my first child and my plan was to return to work in September 2020 looking to progress to Grade 7. During that time, I was thrown a health-related curve ball and diagnosed with cancer which meant I ended up having an 18 month absence from work (maternity and sick leave). In December 2020, after an 18-month absence, I returned to work. This knocked my confidence and I decided to stay in my previous role to build my competencies back up after being out of work for so long. Then 10 months after returning to work, I made the decision to apply for the Tax Specialist Programme as I thought it would be a great steppingstone for me to Grade 7. I saw it to be the perfect foundation for a wide-ranging career and offered the opportunity to find my way back into HMRC.
I was lucky enough to secure a place and started the TSP in September 2022. The recruitment process can be daunting as it takes a while but don’t let that put you off.
When starting the course, I was surprised to see a complete mix of age groups and backgrounds, and yet everyone is made to feel welcome. We have an amazing team who have bonded so well. If someone in my cohort is not able to help, trainees further along in their TSP journey have been able to step in. You are allocated a Business Learning Manager and they are there to support you along the way.
After graduating from university over 15 years ago, I was concerned that I would be out of my comfort zone but I have found getting back to study surprisingly enjoyable. There is a good balance of academic and practical learning. I have welcomed the challenge of the exams to test my knowledge.
I’m now coming to the end of stage 1 which is a foundational period of generalist cross-tax training lasting 18 months. Stage 2 is a further 18 months of specialised training within the line of business I will be streaming to.
The programme is quite flexible, and this has worked well for me as I only work 4 days a week and have to balance work with a young daughter. You are trusted to manage your own learning and the tutorials are a good opportunity to engage with your cohort and get the most from your tutor.
Workwise, no two days are ever the same. I have really enjoyed doing compliance work and opening enquiries into a variety of different tax issues which has allowed me to demonstrate my learning.
My biggest challenge has been time management and ensuring that no areas of the programme slip. I have needed to make the most of my revision time, be organised and stay focused.
For me I have realised the best way to approach the study would be to break the reading down into manageable bite size chunks. This allowed the reading to feel less intense and allowed me to dip in and out of the reading and fit it around my schedule. The human brain is not able to maintain focus for hours on end. I have experienced that learning and focus can be greatly improved when the content is delivered in short bursts to help cement learning.
My one piece of advice for anyone looking to join TSP would be don’t be afraid to reach out for help if you need it. It’s easy to believe you are the only one finding things difficult. At times I have questioned whether TSP is right for me. I’d left a role I was competent in where I was the ‘go to person’ for any technical queries and was a specialist in my subject matter. Juggling a young child, health issues and working only four days a week has been challenging due to the demands of the course, but I am happy to say that I believe TSP is the right choice for me. It is certainly challenged and fast paced, but I believe is providing me with the best opportunity to progress my career within HMRC.
For more information on the Tax Specialist Programme and to apply click here.
]]>I had done a lot of different things before joining the Tax Specialist Programme (TSP). I studied Computing with Operational Research at university, before getting a job as a programmer. I decided this wasn’t for me and went to do half a PGCE before deciding that teaching abroad might suit me better.
I taught in China and Korea for nearly 10 years, before coming back to the UK. I then worked for a company bringing students to the UK to study English in the summer. When the pandemic hit, I was made redundant and decided to join the Civil Service. I started as an Assistant Officer in the Crown Prosecution Service before becoming an Officer (O grade) in Campaigns and Projects at HMRC.
I had seen the programme when applying for jobs when I was first made redundant. I was really excited by it, as I believe strongly in the importance of taxation for society, and I love learning. The salary was also a huge draw, as it was easily the best paying job I was considering at the time. I got to the interview stage the first time I applied but didn’t quite score high enough to get an invite to the assessment centre.
When the opportunity came around again the following year, I was quick to apply for a second time. I had received an autism diagnosis during the year, and I was able to get a reasonable adjustment to slightly change the format of the interview. I scored a full 10 points (out of 40) higher than the year before and got through to the assessment centre.
I started in September 2022 and I have really enjoyed the TSP. I have just finished my stage 1 exams and been told that I am streaming to Fraud Investigation Services in March. I am really pleased with this, as while you don’t get to choose, this would have been my preference anyway. Our managers did a really good job taking into account everyone’s interests and strengths and assigning us placements that matched them.
The course itself has been great so far. I love that we work on live cases and look into a range of different customers and the issues that crop up in their tax returns. We also volunteer to do bits of work for other caseworkers, meaning we see a wide range of tax issues. The casework is really varied and a huge difference from Campaigns and Projects. You are supported throughout by knowledgeable Business Learning Managers. When you volunteer for projects the case owners all take the time to explain what is being done and why.
We are also completing a Quality Assurance Framework (QAF) that asks us to take examples from our own casework and the volunteering we are doing and write examples of how we have met certain criteria. It is nice to get the opportunity to reflect on the work that you have done and we are really well supported throughout this process, with our managers having a great idea of what is needed for completing this document.
The third branch of the TSP is exams and studying. Studying alongside work is sometimes tricky, but you do find that the things you are learning turn up in your casework. We have a set amount of study time dedicated to each module that we are able to take during work, then we also have tutorials.
Another area of support is with my neurodiversity. There are quite a few of us who are neurodiverse and there has been a big push to try and make things more accessible. I will not claim that there aren’t still adjustments to be made, but it has been possible to see the progress since I started. You will not be alone or unsupported if you have dyslexia, dyspraxia, ADHD, ADD, autism or any other form of neurodiversity.
My advice to anyone who is considering applying is to go for it! The first stage is simply taking the numeracy, verbal reasoning, and judgement tests so it is less of a time commitment than many Civil Service jobs, at least initially. I would also like to speak to those who might be in my situation and offer two bits of advice:
For more information on the Tax Specialist Programme and to apply click here.
]]>We caught up with him to find out more about his apprenticeship, why he received the award and what’s next for him and his career.
I started my career at 18 when I discovered Civil Service policy apprenticeships while researching online. I opted for an apprenticeship over university and studied to be a Policy Officer in HMRC.
My apprenticeship has allowed me to get involved in some very interesting work and has been a gateway into a world where I can make a real difference.
As a policy adviser, I led the VAT policy input into the Chancellor’s zero-rate for energy materials. I have been involved in Brexit work, and in my new role as a Senior Strategy Adviser I work on shaping the future of HMRC through effective strategies.
In addition, I am the regional lead for the HMRC Stratford Apprenticeship Network where I mentor new apprentices, and champion apprenticeships across HMRC as well as at external events.
I am also Vice-chair of a local school’s governing board.
I was honoured to be nominated for ‘Apprentice of the Year 2023’ at this year’s Multicultural Apprenticeship Awards.
The awards celebrate those working to break down barriers, challenge the norm, and overcome adversity to achieve their goals through apprenticeships.
To attend the event with such an inspirational group of people, and to represent HMRC, was an honour. But to then find out that I had won ‘Apprentice of the Year’ and ‘Accounting and Finance Apprentice of the Year’ for the work I have done, was both amazing and totally surreal. I still can’t believe it!
Photo credits: Edwin Ladd – Mr Ladd Media.
I want to use this award as a platform and show the value of apprenticeships both for the employer and the apprentice. I am involved in a range of projects to promote apprenticeships, encourage new talent into the Civil Service and use my story to inspire young people to explore alternative routes to a career.
I am on a mission to see more young people in leadership roles, taking their careers into their own hands and using apprenticeships to unlock their potential.
At HMRC, we offer a variety of professions and opportunities for you to develop yourself personally and professionally.
Visit HMRC Careers to find out what programmes we have on offer to help you progress in your career.
To discover our current vacancies and to apply, visit Civil Service Jobs.
]]>For many, it’s a hybrid approach. A minimum of 2 or 3 days a week working from a modern office building. Flexible workspaces, adaptable furniture; many even boast wellness zones and fancy murals on the walls. At HMRC, we are lucky enough to offer all the above, plus a little bit more in our Liverpool Regional Centre – the historic ‘India Buildings.’
India Buildings was constructed between 1924 to 1932 by the Dove Brothers. It was first occupied by a variety of different businesses, including Lloyds Bank (The Bankers of Holts), the Post Office and Maritime Insurance Co, along with a public hall on the ground floor.
Nearly 100 years later, and now home to HMRC, the Grade II* listed building is still as impressive as when it was first built all those years ago.
The vast, beautifully carved arches sweeping over the main doors ooze grandeur. They are adorned with cherubs and intricate sculptures, which pay homage to Liverpool’s maritime history. Above them flies the UK flag, which is looked down upon by Bella and Bertie – the Liver Birds. It couldn’t be a more iconic Liverpool welcome if you tried. And that’s before you have even ventured inside…
Stepping foot inside the building feels like a throwback to a bygone era. The level of detail that has gone into every inch of the building restoration is extraordinary.
After passing through security, you are faced with a long arcade that boasts beautiful marble floors and columns, and a highly decorative turquoise and gold ceiling. The rooms either side of the arcade, which were once shops, are now meeting rooms filled with paintings and artefacts. It makes coming into work feel like a real privilege.
I could go on all day about the beauty of India Buildings, for which I feel very lucky that I get to call it my place of work. However, for many of my colleagues who work here, there is a connection than spans much further than just coming to work every day.
Press Officer, Lucy, shares her story of how she was drawn back to India Buildings – the place where her mum and dad fell in love back in 1969.
I am a Press Officer based in India Buildings in Liverpool and I am part of a team which publicises HMRC’s Self- Assessment and Child Benefit campaigns to customers via the media. Before joining the Civil Service, I was a journalist and worked for regional and national titles.
I got my break in journalism 5 years after graduating in the mid-1990s and working low paid, unfulfilling jobs in London. Sick of going nowhere fast, I decided to shake things up and moved to Mongolia to work as a youth charity volunteer for a few months.
While browsing the classifieds of The Mongol Messenger – an English language newspaper serving the expatriate community – I spotted that they were looking for a Sub Editor.
They hired me and I spent a year editing copy and writing headlines before coming home and consolidating my on-the-job training with a short journalism course at The City of Liverpool College.
I scored freelance shifts at the now defunct titles The Wirral News and Liverpool Daily Post before landing my first permanent role as a cub reporter on a daily newspaper in a town where not much happened. My ‘Man Finds Fish on Beach’ story was a career highlight.
Onwards and upwards, to bigger media outlets in different UK cities, my adulthood mirroring my childhood, when we moved around the country for my dad’s job.
Five years ago, I changed direction and got a job as a Press Officer for HMRC in Croydon, but I felt the pull of home – and the need for a more affordable lifestyle – and was able to transfer to Liverpool.
Working in beautiful India Buildings was a homecoming of sorts, because it’s the place where my parents met and fell in love in 1969.
They worked for The Ocean Steamship Company on the seventh floor. My mum was fresh out of school and working in the cash office, which is where she met my dad, a graduate in his first job as a junior manager.
They’d slip out on lunchtime dates to enjoy a schooner of sherry and a cheese sandwich at The Slaughterhouse, and their courtship resulted in marriage, and then me.
All these years later, I’ve worked my way back to Liverpool and the place where my story began. Being able to do my job outside of London is a huge plus. Home called, and after a nomadic existence I am grateful that I can pursue my career here, closer to family and the sea.
I never imagined when I joined HMRC that I’d work in a place whose history is so entwined with mine. My parents’ experience of India Buildings was of a buzzing, vibrant workplace, complete with lift attendants and a canteen and both they and I love the fact that it has been sensitively restored and is thriving once more.
]]>Chintan has been working at HMRC for just over 12 months. He explains how he came to start working at HMRC, about his role in the Pensions Process team, and some of the things he loves about working here.
I was born in Pokhara, Nepal, which is a lovely city surrounded by 7 lakes and the beautiful Himalayan range, and grew up and studied in Nepal and India. While studying, I volunteered at an orphanage in Pokhara and also worked as a tourist guide. But it was my relocation to the UK in 2006 which was a massive culture change for me. I continued my studies in 2012 and completed my Master’s degree in 2016.
After graduating, I worked in a variety of industries, including hospitality, retail, property, and financial services. Due to Covid, I lost my previous job and I was looking for a stable position with a long-term career. I always wanted to work for a government organisation, so when I saw a job advert for HMRC, I knew it was the perfect opportunity for me. I was excited to join an organisation that is committed to public service and provides a rewarding career, and I was impressed by the diversity of the workforce and the opportunities for career development.
I have been working at HMRC for just over a year now, and within that time I have gained a promotion. I work in the Pension Process team within Customer Strategy & Tax Design. My day-to-day role involves providing support to teams with development, guidance, IT design and tools to implement operational process. If you are looking for a rewarding career in public service, I encourage you to apply for a job at HMRC.
Here are some of the things I love about working at HMRC:
I work with people from all walks of life, which makes for a stimulating and enriching work environment
HMRC is a great place to learn and grow, and there are many opportunities to develop your skills and advance your career
HMRC is committed to providing a healthy work-life balance, and I can balance my work and personal commitments
I can work flexible hours, which gives me the flexibility to work around my personal commitments
If you are interested in working at HMRC, here are some tips:
Before you apply for a job, make sure you understand what HMRC does and what kind of work they do.
When you apply for a job, make sure you tailor your application to the specific role you are applying for.
HMRC is looking for people who are genuine and authentic, so be yourself in your application and interview.
I hope this blog post has inspired you to consider a career at HMRC. It is a great place to work and is full of opportunities.
Visit the HMRC Careers Site to find out more about working for HMRC.
]]>The Civil Service Care Leavers Internship Scheme gives care leavers the chance to benefit from a 12-month paid internship in a central Government department or agency, with the possibility of the post being made permanent at the end of the 12 months. We caught up with Candice who shares her experience of this scheme.
At the start of 2020 I was working as a chef at TGI Fridays, but due to COVID-19, I lost my job. It was a tough time and, having been unemployed for over a year, I was feeling the strain. It was then that I heard back about my application for the care scheme, I’d been accepted! It had such a positive impact on my life, it made me feel like something good was happening. And ever since joining HMRC – it’s been amazing.
I started the scheme in March 2021. I settled in to HMRC quickly and had a wonderful team and manager to help me. I did my training and, for the first year, I worked from home which I felt very nervous about. I managed to settle in well and achieve more than I thought I would. When I was only 7 months into my internship, I was given a new role of coaching and mentoring new starters. I was then nominated to represent HMRC in London at a meeting with Will Quince, the Minister for Children and Families at the time. These additional responsibilities boosted my confidence in my own abilities.
Following the internship scheme, I was given a permanent position at HMRC checking PAYE and VAT returns, and it’s now been 2 years since I joined. I’m still really enjoying my coaching role and helping new starters settle into the department. This has been my longest and most favourite job. This is a great opportunity for care leavers to start work and it can open many doors. I’ve achieved more than I ever thought I could. It just goes to show that it doesn’t matter where you come from or how you got there – if you prove to yourself you can do it, you are capable of anything. The people here are amazing to work with and so supportive. I’m very grateful that I was given this opportunity. I’m currently applying for a promotion so anything is possible.
Visit the HMRC Careers Site to find out more about working for HMRC.
]]>At HMRC, we offer a whole host of opportunities for young people to gain new skills that can help grow their careers and build a future. We asked apprentice, Anastasia, what skills they have developed at HMRC, how these skills will help further their career, and how their mentors and leaders have supported them.
I think the most valuable skill I have learnt during my apprenticeship is effective communication.
One skill I would like to develop further is managing other people. People management is a skill that will help grow my career and create more opportunities for promotion.
My plan for the next 6 months is to continue in my current role, alongside keeping up to date with latest technology.
My plan over the next 5 years is to get more involved with a social mobility programme at HMRC. My career started through an outreach programme and I would like to support other people to find roles though the programme.
My team and my colleagues have been really helpful with providing support and guidance to develop my skills. HMRC has helped me understand my neurodiverse conditions in a workplace environment, and has enabled me to work on my communication and language development.
They have taken the time to get to know me and learn what works best for me when I’m learning. During my apprenticeship they have given me plenty of advice and I feel comfortable and can ask for help when I needed it. My mentors have also introduced me to other people across the organisation, which has allowed me to build networking skills.
If I could offer one piece of advice it would be to make sure the apprenticeship links directly to your job, and always ask for help if you need it. If you can, seek help from someone who has previously done the same apprenticeship as you, as they will have a lot of knowledge to share.
We have apprenticeship opportunities across many areas in HMRC including digital, legal, finance and more.
Find out more about our learning and development and apprenticeship opportunities.
]]>The awards celebrate employers and individuals going above and beyond to help close the gender gap within the tech sector. The 2023 event took place in London on 15 June, and our team were delighted to attend the ceremony and take home the trophy.
The judges admired HMRC’s initiatives to support female tech employees, from external mentoring to the Women in Tech Network.
The Best Public Sector Employer award, for which HMRC was shortlisted alongside the Department for International Trade and the Intellectual Property Office, recognises public sector employers that attract and retain female tech talent into their IT and technology departments.
Chief Digital Information Office (CDIO) technology Transformation Director, Nic Harrison, said:
“HMRC has a very strong Women In Technology network and I’m immensely proud to see this has been recognised again.
“As a result of their continued hard work HMRC retained the award we won last year and it was a great evening with the team, made even better by winning against very strong competition.
“The HMRC Women in Tech Network plays a pivotal role encouraging and supporting our female technology colleagues, carries out mentoring and coaching inside (via a CDIO Hub) and outside the department and is supported widely across CDIO, a truly inspiring group of which I’m delighted to be a member and ally.”
The Women in Tech Network was formed as part of HMRC’s continuing commitment to gender equality and supporting women in technology. The network provides an open, safe space for shared conversations, networking, collaboration and opportunities to support the women in tech or those who aspire to be.
Women in Tech Network Chair, Dena Habashi-Ayub, said:
“Having HMRC’s Women in Tech Network’s commitment to gender equity, diversity and inclusion recognised at a national level at the Women in Tech Employer Awards for the second time running, is a significant achievement!
“It is testament to the passion to drive positive change in this area, by creating a holistic personal and professional development platform and voice to galvanise collaboration, allyship and awareness of the barriers facing women in the IT sector.
“As a collective, we strive to improve representation, recruitment, retention and advancement of Women in Tech and ensure we celebrate their successes too. I’m honoured to work with a truly dynamic and inspirational Steering Group, with supporting allies, who through their dedication are helping to make HMRC an even better place to work.”
At HMRC, we’re proud to be a diverse and inclusive employer, giving opportunities to people no matter what their background. Visit the HMRC Careers Site to find out more about our culture and values at HMRC.
Discover our latest job vacancies on Civil Service Jobs.
]]>Diane received an MBE for services to the State Funeral. When HM The Late Queen died last year, Diane cut short her holiday to return to work to successfully implement plans to ensure that DWP and HMRC could safely pay over £700m of pension and benefits payments early, ahead of the Short Notice Bank Holiday. This meant that some of the UK’s most vulnerable citizens received their income, removing any risk of disruption during this historic event. Diane said:
I am honoured and incredibly proud to be receiving this award for my work on Operation London Bridge. My contribution to this major piece of work was making sure that payments from government including benefits, tax credits and pensions totalling more than £700 million could be made over the bank holiday called at short notice for the State Funeral of Her Majesty the Queen.
The success of this part of Operation London Bridge is testament to the relationships that I and others in Government Banking have built across government. Without such a collaborative approach none of this would have been possible.
Gwynne has been awarded a BEM for saving taxpayer money in recruitment. He has made tax graduate recruitment in HMRC more sustainable and significantly more cost-effective, reducing the cost per hire from £2,900 to £1,300, saving £175,000 in 2022 alone. He was also given his award for his commitment to sport, where he has been a volunteer and chairman for the past 18 years at Telford and Wrekin Hockey Club. Gwynne said:
I feel honoured to receive this recognition for a job I love, and I want to thank my team and all my colleagues who have supported me over many years to make recruiting for the Tax Specialist Programme a real success.
Hetal has been awarded a BEM for the work she does to help homeless people in Newcastle Upon Tyne. Her charity group is made up of over 116 families who help with donations or distribution. They go out every Thursday evening with food, hot and cold drinks, clothes, sleeping bags plus much more, and distribute them to the homeless people in the city. Hetal said:
Helping homeless people enables me to appreciate what I have been gifted with. The joy and satisfaction on their faces just by getting food, water, clothes, and some basic necessities teaches me a lesson that you don’t need much to be happy.
The blessings I earn from them are invaluable. Your circumstances are not always in your control. I wish to motivate as many as I can to help others in any way they can.
Emad saved the life of an elderly lady who had abandoned her mobility scooter and was stood precariously on the edge of a bridge. He pulled his car to a halt and rushed out to assist another passer-by who was struggling to keep hold of the lady and prevent her attempts to jump off the bridge. Emad took hold of the lady’s other arm to secure her and prevent her from jumping. When the police arrived, Emad was able to brief the officers and hand control of the situation over to them. Emad said:
I happened to be in the right place at the right time to help a person in distress. Anyone else passing by would have done the same thing. The real heroes are the emergency service workers who helped talk the person to safety. It was truly a humbling experience.
I feel extremely grateful and honoured though to be considered for this award. A special thanks to my colleagues and line manager for putting me forward for this, thank you!
We are proud of all our colleagues who have received an award in King Charles’s III Birthday Honours List and would like to say a huge congratulations.
At the heart of our work, we are driven by a responsibility to deliver a service for an essential purpose, supporting the customer and enabling investment in providing the best for society and our public services.
Visit HMRC Careers to find out more about what it’s like to work for us.
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