service design - Life at HMRC

Rescon 4.0: user research conference

Shila Odedra - Lead User Researcher and Emma Aldred, 10 December 2021 - General, Guest blog

The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …

Delivering digital services in a global pandemic (Eat Out to Help Out)

Chris Leo, 13 May 2021 - App, Digital services, General, Guest blog

I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …

The Empathy Experiments - 8 lessons learned at HMRC Digital

Dr Emma Jefferies, 22 August 2018 - Culture & Values, Empathy Programme, General, Innovation, Service Designing, User Research

Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams

Blog Life at HMRC

Rescon 4.0: user research conference

Delivering digital services in a global pandemic (Eat Out to Help Out)

The Empathy Experiments - 8 lessons learned at HMRC Digital

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