The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …
I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …
Understanding how to use empathy to improve collaborative behaviours and relationships amongst our teams