Forms taking shape?
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but...
Digital
Digital heroes here to help
Sha Jenkins Digital Ambassador I’m Sha Jenkins. My day job is Personal Assistant to a Senior Manager and I’m also a volunteer HMRC Digital Ambassador (DA). Digital Ambassadors are just...
Ever thought about a digital opportunity with HMRC?
Hey there! We’ve been asked to say a few words about our time as university industrial placements at HMRC. The main reasons we wanted to take a year out from...
Robotics and people make a great combination...
...working together to improve customer service and make bigger savings. I’m Mark Holl, Digital Programme Manager for Paperless HMRC. As the programme name suggests we’re about working more digitally, automating...