I started my career in HMRC in 2007 and like many others in the department, my first role was an Assistant Officer (AO) in the contact centre handling Tax Credit calls. I graduated from Warwick University with a BSc in …
I had done a lot of different things before joining the Tax Specialist Programme (TSP). I studied Computing with Operational Research at university, before getting a job as a programmer. I decided this wasn’t for me and went to do …
Pete Schofield, IT Development, Testing and Operations Director, made the move from private to public sector almost 4 years ago and hasn't looked back...
How do you stop half a billion phishing emails a year from ever reaching your customers? Well, we just have! That’s how many emails criminals sent in 2015 pretending to...
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but...
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