Designing A/B test experiments as a team
Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...
General
The Developer Hub is Live!
Some lessons we learned on the way...
Our first user research community conference
Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...
#TechForAll Hackathon
With accessibility high on our agenda we held a hackathon to explore new technologies and ideas to support our colleagues and customers...
Dyslexics in digital
As it's National Dyslexia Awareness week, Head of Technical Solutions, Chris Penner reflects on his own dyslexia...
"Alexa, open HMRC"
We've created an Alexa skill giving our customers another way to get help with their Tax Credits renewals...