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Open Banking Payments at HMRC, a team making history

Posted by: Alfie Abdullah, Posted on: 19 November 2021 - Categories: General
Image of HMRC colleagues working

HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems. We introduced it as an alternative to paying tax with a debit card or corporate credit card. It has the …

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Making mobile apps accessible

Posted by: Marc Belle - Designer, Posted on: 27 April 2021 - Categories: General
Expanding Row component in situ on the tax credits and PAYE screens

My name is Marc Belle. I work on the HMRC mobile app team as an interaction and product designer. It’s been nearly two and a half years since we released the HMRC Mobile App Design System. All public sector apps …

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Introducing our Policy Lab

Posted by: Faye Churchill, Posted on: 20 February 2019 - Categories: General
A large screen in the background with text about Policy Lab. People sitting around a conference table

'We're here to develop policy in a more open, data-driven, digital and user centred way' Head of Policy Lab Faye Churchill explains...

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TechConnect - bringing the outside in

Posted by: Jacky Wright - Chief Digital and Information Officer, HMRC, Posted on: 13 February 2019 - Categories: General
A man is speaking to a seated group. He is standing with three screens behind him

Jacky Wright explains why she is sponsoring a collaborative private and public sector digital skills programme...

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Becoming a transformative IT organisation 

Posted by: Pete Schofield - Chief Information Officer for Corporate Services, Posted on: 31 January 2019 - Categories: General
Pete Schofield standing on the stage at the Gov ICT conference delivering his talk

At the recent Government ICT conference, Pete Schofield spoke about our transformation progress...

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Innovation - our door is open!

Posted by: Antony Collard, Posted on: 22 January 2019 - Categories: General
A group of five digital team members looking excitedly at a piece of tech kit in front of a brightly coloured background

New Director of Architecture and Innovation, Antony Collard, invites innovating companies to come on in to work with HMRC ...

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Getting the first click right

Posted by: Kirstie Charlton and Autumn Wang, Posted on: 17 January 2019 - Categories: General
Male and female User Researcher standing in front of a poster having a discussion

User Researchers Kirstie and Autumn explain how to carry out First Click testing...

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User research lab opens in Manchester

Posted by: Jessica Blaynee, Posted on: 30 November 2018 - Categories: General
A female user tests a service with a female user researcher in the lab

Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...

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Reducing paper waste, increasing user experience

Posted by: Mukesh Singh, Posted on: 21 November 2018 - Categories: General
The 10 members of the Gforms team

Our digital forms team have produced a new tool, Gforms, helping customers move from paper to online submissions...

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SMiShing smashes it at UK IT Awards

Posted by: Steve Rowlands, Posted on: 15 November 2018 - Categories: General

A successful night for HMRC digital at the biggest IT awards of the year...

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