"Without data, you're just another person with an opinion", W. Edwards Deming I’m Yvie Tracey, the Product Manager on the HMRC Experimentation team and I work alongside Manjot Jaswal, our Quantitative User Researcher and Tim Bryan, our Senior Front End …
June is Pride Month, and here at HMRC we are celebrating our LGBT+ colleagues and community. We asked Chris Mahood what it means to him. The importance of Pride I’m a litigation lawyer and manager based in Bristol. I’m also …
Here we are on our 3rd blog of the 5-part series on core manager functions. This time Kian will explain how using ‘Support and Develop’ helps with the wellbeing and effective progression of a team. Support and Develop Kian’s story …
19 May 2022 marks the eleventh Global Accessibility Awareness Day (GAAD), a day dedicated to raising awareness around accessibility in the digital world. The purpose of GAAD is to get everyone talking, thinking and learning about digital access, inclusion and …
Continuing on with our 5-part series on core manager functions, this week we hear from Carol. Carol explains how she uses 'engage and lead', communicating a clear purpose to her team and ensuring they remain engaged. How I use 'engage …
To continue our National Careers Week celebrations, we’re still sharing great stories from our people. Faye decided not to go to university after her A-Levels and joined us on a Fast-Track apprenticeship, here’s how it went… Making a tough decision …
Its National Careers Week, so we’re sharing some great stories of our people and how they’ve developed their careers within HMRC and the wider Civil Service. Read on to find out about Holly’s journey. I don’t think many people grow …
Within our organisation, people managers have a critical role, from helping to deliver essential services, to enhancing the employee experience of their teams. To support our managers in doing their roles effectively, we have developed the ‘5 Core Functions of …
This week Matthew Brebner tells us what it’s like answering calls and customers’ questions during the Self Assessment peak. It’s HMRC’s largest annual campaign, bringing in funds for vital public services, including the NHS. This year, 10.2 million customers completed …
We are responsible for collecting money that pays for the UK’s public services and giving financial support to people who need it and that includes tackling economic crime. We recently spoke to Alex whose team won the Outstanding Team award …