We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …
The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …
HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems. We introduced it as an alternative to paying tax with a debit card or corporate credit card. It has the …
My name is Marc Belle. I work on the HMRC mobile app team as an interaction and product designer. It’s been nearly two and a half years since we released the HMRC Mobile App Design System. All public sector apps …
A quicker and more convenient way of reporting VAT has arrived
'We're here to develop policy in a more open, data-driven, digital and user centred way' Head of Policy Lab Faye Churchill explains...
Jacky Wright explains why she is sponsoring a collaborative private and public sector digital skills programme...
At the recent Government ICT conference, Pete Schofield spoke about our transformation progress...
New Director of Architecture and Innovation, Antony Collard, invites innovating companies to come on in to work with HMRC ...
Dr Emma Jefferies gives us an update on her work to introduce empathy into the workplace...