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Introducing User Research in Content Design

Posted by: Jacqui De La Mazière, Sam Wylie, Oliver Kass, James Doyle and David McManus, Posted on: 10 January 2022 - Categories: General

We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …

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Rescon 4.0: user research conference

Posted by: Shila Odedra and Emma Aldred, Posted on: 10 December 2021 - Categories: General
Rescon 'Making reconnections' image

  The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …

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Open Banking Payments at HMRC, a team making history

Posted by: Alfie Abdullah, Posted on: 19 November 2021 - Categories: General
Image of HMRC colleagues working

HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems. We introduced it as an alternative to paying tax with a debit card or corporate credit card. It has the …

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Making mobile apps accessible

Posted by: Marc Belle - Designer, Posted on: 27 April 2021 - Categories: General
Expanding Row component in situ on the tax credits and PAYE screens

My name is Marc Belle. I work on the HMRC mobile app team as an interaction and product designer. It’s been nearly two and a half years since we released the HMRC Mobile App Design System. All public sector apps …

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The future of tax is here

Posted by: Mel Stride MP - Financial Secretary to the Treasury and Paymaster General with responsibility for HMRC, Posted on: 1 April 2019 - Categories: General
A graphic showing a hand holding a tablet with coloured arrows and the HMRC logo

A quicker and more convenient way of reporting VAT has arrived

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Introducing our Policy Lab

Posted by: Faye Churchill, Posted on: 20 February 2019 - Categories: General
A large screen in the background with text about Policy Lab. People sitting around a conference table

'We're here to develop policy in a more open, data-driven, digital and user centred way' Head of Policy Lab Faye Churchill explains...

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TechConnect - bringing the outside in

Posted by: Jacky Wright - Chief Digital and Information Officer, HMRC, Posted on: 13 February 2019 - Categories: General
A man is speaking to a seated group. He is standing with three screens behind him

Jacky Wright explains why she is sponsoring a collaborative private and public sector digital skills programme...

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Becoming a transformative IT organisation 

Posted by: Pete Schofield - Chief Information Officer for Corporate Services, Posted on: 31 January 2019 - Categories: General
Pete Schofield standing on the stage at the Gov ICT conference delivering his talk

At the recent Government ICT conference, Pete Schofield spoke about our transformation progress...

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Innovation - our door is open!

Posted by: Antony Collard, Posted on: 22 January 2019 - Categories: General
A group of five digital team members looking excitedly at a piece of tech kit in front of a brightly coloured background

New Director of Architecture and Innovation, Antony Collard, invites innovating companies to come on in to work with HMRC ...

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Empathy in the workplace - what we’re doing

Posted by: Dr Emma Jefferies, Posted on: 10 January 2019 - Categories: General
A group of people are sitting on sofas in a break out zone with a large screen and speaker at the front

Dr Emma Jefferies gives us an update on her work to introduce empathy into the workplace...

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