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Accessibility

Inside our Surge and Rapid Response team

Posted by: , Posted on: - Categories: Accessibility, Culture & Values, Diversity, General, Guest blog, Inclusion, Recruitment, SURGE
Surge team working in customs

  Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …

'Make sure everyone can use the service'

A man wearing blackout glasses and with his arms weighted by bags is trying to use an HMRC online service

All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...