Building better products, building a community
I’m Robin Moore and I’m one of about 40 digital Product Managers at HMRC. We’re recruiting for more right now, so if you’d like some insight into what we do then please read on.
Location, location, location
Digital jobs don't have to be in London. User Researcher Nick Buckland has made the move from the capital to the sunny south coast...
Transfer your skills into a digital role
Rachel Collard and Kay Patel from the User Research team reflect on opportunities for everyone to work in digital and the gender balance following a recent Women in Digital forum.
Cyber Security Apprenticeships: sneaky criminals and Q from James Bond
Applications are now open for our Cyber Security Apprenticeship scheme. Sam Murphy tells us why he’s glad he joined up…
Careers in User Research
User Researcher Alton Morgan talks about his work and career opportunities with HMRC digital
Artificial intelligence and machine learning; exploring the possibilities
Mark Holl explains how artificial intelligence and machine learning could be at the heart of improving customer experience and our decision making processes in the future
5 top tips for tech testing
Nick Ryan, Head of Test & Release shares what he's learnt from testing HMRC digital services. It's not all about the tech.
Combating phishing – a (very) big milestone
How do you stop half a billion phishing emails a year from ever reaching your customers? Well, we just have!
HMRC digital women show it can be done
It’s been over a year since I shared thoughts on Women in Tech; now seems like a good time to take another look at the landscape.
Forms taking shape?
Our main goal in digitising services is always to improve things for the customer – making a process simpler and quicker, and putting the customer more in control – but moving to digital has of course also meant