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Managing Together (part 2) – discover what it’s like to be one of HMRC’s 13,000+ managers

Posted by: , Posted on: - Categories: General, Management
Carol Vaughan smiling

Continuing on with our 5-part series on core manager functions, this week we hear from Carol. Carol explains how she uses 'engage and lead', communicating a clear purpose to her team and ensuring they remain engaged. How I use 'engage …

Managing Together – discover what it’s like to be one of HMRC’s 13,000+ managers

Posted by: , Posted on: - Categories: General, Management
Image of Kyle

Within our organisation, people managers have a critical role, from helping to deliver essential services, to enhancing the employee experience of their teams. To support our managers in doing their roles effectively, we have developed the ‘5 Core Functions of …

How could you make a difference to 10.2 million people?

Posted by: , Posted on: - Categories: General, Guest blog, Recruitment
Image of Matthew

This week Matthew Brebner tells us what it’s like answering calls and customers’ questions during the Self Assessment peak. It’s HMRC’s largest annual campaign, bringing in funds for vital public services, including the NHS. This year, 10.2 million customers completed …

Introducing User Research in Content Design

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We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …

Inside our Surge and Rapid Response team

Posted by: , Posted on: - Categories: Accessibility, Culture & Values, Diversity, General, Guest blog, Inclusion, Recruitment, SURGE
Surge team working in customs

  Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …