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Introducing User Research in Content Design

Posted by: Jacqui De La Mazière, Sam Wylie, Oliver Kass, James Doyle and David McManus, Posted on: 10 January 2022 - Categories: General

We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …

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Rescon 4.0: user research conference

Posted by: Shila Odedra and Emma Aldred, Posted on: 10 December 2021 - Categories: General
Rescon 'Making reconnections' image

  The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …

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How HMRC user researchers stay at the top of their game

Posted by: Sara Woodman, Posted on: 26 October 2021 - Categories: General
Colleagues working around laptops

I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …

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HMRC is leading the way for accessible services

Posted by: Kay Patel, Posted on: 20 August 2021 - Categories: General
Employees working on laptops

Digital services have made a significant impact on the lives of many in the UK and transformed the way we interact with businesses and connect with those around us. There are 14.1 million people living with a disability and they …

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Delivering digital services in a global pandemic (Eat Out to Help Out)

Posted by: Chris Leo, Posted on: 13 May 2021 - Categories: General
Waitress welcoming restaurant guests take order writing on notepad

I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …

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Celebrating International Girls in ICT Day

Posted by: Rosie Woodhead, Posted on: 25 April 2019 - Categories: General
Rosie Woodhead at the Women In IT Awards finals night

Today on 25 April, to celebrate International Girls in ICT Day, we hear from Rosie Woodhead, a senior user researcher. Rosie is talking about being a woman in what is sometimes seen as a traditionally male working environment and how …

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Getting the first click right

Posted by: Kirstie Charlton and Autumn Wang, Posted on: 17 January 2019 - Categories: General
Male and female User Researcher standing in front of a poster having a discussion

User Researchers Kirstie and Autumn explain how to carry out First Click testing...

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User research lab opens in Manchester

Posted by: Jessica Blaynee, Posted on: 30 November 2018 - Categories: General
A female user tests a service with a female user researcher in the lab

Senior user researcher, Jessica Blaynee takes us on a tour of the new facility...

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Designing A/B test experiments as a team

Posted by: Jennifer Scott, Posted on: 24 October 2018 - Categories: General
User researchers are gathered around a whiteboard discussing and putting up post it notes

Senior User Researcher Jennifer Scott explains how we use A/B testing to improve digital services for our users...

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Our first user research community conference

Posted by: Shila Odedra, Posted on: 10 October 2018 - Categories: General
A group of user researchers sitting in a circle having an in depth discussion

Over 50 user researchers met to share 2 days of best practice, celebrate successes and explore how to continue to innovate. Research Lead Shila Odedra summarises the event...

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