Skip to main content

Introducing User Research in Content Design

Posted by: , , , and , Posted on: - Categories: General, User research

We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …

How HMRC user researchers stay at the top of their game

Posted by: , Posted on: - Categories: Digital services, Digital Skills, Digital workplace, General, Innovation, User research
Colleagues working around laptops

I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …

Delivering digital services in a global pandemic (Eat Out to Help Out)

Posted by: , Posted on: - Categories: App, Digital services, General, Guest blog
Waitress welcoming restaurant guests take order writing on notepad

I’m Chris Leo, a programme lead working across Policy Driven Change at HMRC. During the COVID-19 crisis of 2020, Policy Driven Change set up multiple digital services, helping millions of people across the UK at a time of need. These …