This week Matthew Brebner tells us what it’s like answering calls and customers’ questions during the Self Assessment peak. It’s HMRC’s largest annual campaign, bringing in funds for vital public services, including the NHS. This year, 10.2 million customers completed …
We are responsible for collecting money that pays for the UK’s public services and giving financial support to people who need it and that includes tackling economic crime. We recently spoke to Alex whose team won the Outstanding Team award …
The Civil Service has been asked to support the Prime Minister’s challenge to deliver COVID-19 vaccination boosters to everyone aged 18 and over in England. Many colleagues across our organisation have volunteered across England and found the experience incredibly rewarding. …
We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …
The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …
Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …
HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems. We introduced it as an alternative to paying tax with a debit card or corporate credit card. It has the …
Applications for our graduate Tax Specialist Programme (TSP) are now open! You have until 19 November 2021 to apply. Chris joined the TSP straight after graduating in 2014 and now works on our policy team. Read on to find out …
I’m Sara Woodman a Senior User Researcher and I lead Learning and Development for HMRC User Research. As a user researcher, I am part of a team that work on some of the largest digital transformation programmes undertaken by government. …
Our Tax Specialist Programme (TSP) is an intensive, three-year scheme for high-potential graduates looking to tackle the most challenging aspects of tax work in HMRC. The programme enables all graduates, even those with non-tax related backgrounds to develop a good …