Continuing on with our 5-part series on core manager functions, this week we hear from Carol. Carol explains how she uses 'engage and lead', communicating a clear purpose to her team and ensuring they remain engaged. How I use 'engage …
To continue our National Careers Week celebrations, we’re still sharing great stories from our people. Faye decided not to go to university after her A-Levels and joined us on a Fast-Track apprenticeship, here’s how it went… Making a tough decision …
Its National Careers Week, so we’re sharing some great stories of our people and how they’ve developed their careers within HMRC and the wider Civil Service. Read on to find out about Holly’s journey. I don’t think many people grow …
Within our organisation, people managers have a critical role, from helping to deliver essential services, to enhancing the employee experience of their teams. To support our managers in doing their roles effectively, we have developed the ‘5 Core Functions of …
This week Matthew Brebner tells us what it’s like answering calls and customers’ questions during the Self Assessment peak. It’s HMRC’s largest annual campaign, bringing in funds for vital public services, including the NHS. This year, 10.2 million customers completed …
We are responsible for collecting money that pays for the UK’s public services and giving financial support to people who need it and that includes tackling economic crime. We recently spoke to Alex whose team won the Outstanding Team award …
The Civil Service has been asked to support the Prime Minister’s challenge to deliver COVID-19 vaccination boosters to everyone aged 18 and over in England. Many colleagues across our organisation have volunteered across England and found the experience incredibly rewarding. …
We’ve read many stories of meeting user needs in the development of digital services, but what do you do when the user researcher on your team also has accessibility needs? We spoke to Maz, an autistic user researcher, who joined …
The 4th Annual ResCon (user research conference) was held on 12 and 13 October this year. Over 100 professional user researchers came together virtually to hear from a number of external speakers. Making Reconnections This year’s theme for the …
Created in 2015 in response to a challenge by CS People Board to improve operational resilience across the civil service the SRRT’s purpose is to support any central Government department or agency manage forecasted and unexpected peaks in demand …