Keeping in touch with the latest in User Research
In a department as big as ours it's important to keep up with the latest ideas. Here's how our User Research community did just that at #ResCon2019...
'Make sure everyone can use the service'
Posted by:
Annaliese Lamb - User Research Lead and Jackie Mellor-Brownlee - Design Lead, Posted on:
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Categories:
General
All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...
The challenges in measuring success
Stuart Penny from HMRC's Policy Lab discusses the work the team has being doing to understand and measure the positive effect they have on policymaking.
My industrial placement experience with HMRC
Taking a year out of university to work in digital, Muhammad Mota talks about what he's been up to and what he's learnt...
Shaping the future of user research
David Nearney from the HMRC Research Services team gives an update on their work to build a database of real users who help us test our services...
Why we held a Hack Day
Technical Delivery Manager Ben Conrad has written a short blog about the Multi Digital Tax Platform teams first Hack Day...
Celebrating accessibility
For this years Global Accessibility Awareness day we organised activities across our delivery centres. Chris Moore, Accessibility Champion explains...
Me We: the next stage in the Empathy Programme
People with a Me We mindset are more connected with others and take better care of each other. Coach Barbara Price talks about helping people make the move from a me to Me We mindset
Access all areas
Meet Alan and Angela, two customers who've helped make our services more accessible. Could you help us too?
Cyber security apprenticeships: apply now
Samantha Taylor is not your typical apprentice. Here she tells us about her experience on the programme so far...